We are looking for an Operations Manager to help to deliver a safer, more attractive, vibrant and exciting town centre for Harrow.

Key Responsibilities:

Street Environment

  • Monitor the Harrow Town Centre street environment and report issues as appropriate to statutory authorities for resolution e.g. Cleansing, safety and highways.
  • Monitor street trading and other elements of street activity taking place and report as required.
  • Monitor beggars and buskers, log and report as required.
  • Meet Council officers on a weekly basis to discuss presentation and management of town centre with the aim of addressing issues and improving performance.
  • Oversee the installation, maintenance and take down of the Harrow Christmas lights.
  • Monitor and assist the operational delivery of the town centre events programme. In particular matters relating to:
    • Adherence to health & safety regulations
    • Liaison with event organiser / operator
  • Management of the BID’s greening programme.
  • Build relationships with business and respond to BID member issues as they arise
  • Driving improvement in the management of the public realm
  • Identifying, leveraging, and delivering development and enhancement to public space
  • Leading the delivery of sustainability projects
  • Developing and maintaining resilience and preparedness plan together with a business continuity programme
  • Manage the wellbeing regarding safety and security for the area and its membership
  • Where required deputise for the BID Manager in managing the BID.

 

Business Crime Partnership

  • Act as an interface between HBAC and businesses, including the organisation of training, support and regular briefings for the members.
  • Administration of radio network in collaboration with the third party supplier.
  • Respond to problems / issues raised by members on a day-to-day basis.
  • Gather intelligence about the issues of concern to the business sector. This will include making visits to members’ businesses on a regular basis.
  • Input of data and administration of the HBAC Exclusion Notice Scheme.
  • Effective liaison with partner agencies including Harrow Council, Metropolitan police, National Counter Terrorism Security Office, London BIDS Against Crime, and various homeless charities
  • Provide written reports in a timely manner for board reports, Ward Panel, Newsletter etc

 

Personal Specification and Desirable Core Competencies

  • Higher Education is desirable but not essential, or equivalent experience to meet the requirements of the post.
  • Effective time management and organisational skills and the initiative to work both independently and as part of a team.
  • Strong IT skills, including MS Word, Outlook, Excel & PowerPoint.
  • Excellent interpersonal and communication skills sufficient to establish and maintain effective working relations with a wide range of internal and external contacts.
  • Demonstrable aptitude for detail.
  • Ability to work under pressure.
  • Flexible approach to changing priorities and requirements.
  • Ability to research, collate and present information.
  • Have a can-do attitude.

Hours:                    Working hours will be varied daily between 09:00 and 17:00 working, 5 days per week.  The candidate will be expected to be available for working weekends

Remuneration:       Up to £40,000 per annum depending on experience

Please send your CV and covering letter to louise@ha1bid.co.uk by 5pm 2nd December 2024.